Smartchat

An intelligent system for perfect communication.

In a world where interactions matter more than ever, Keybe's SmartChat redefines how businesses connect with their customers. Designed to be intuitive, powerful, and essential, SmartChat is the solution your business needs to lead in the ChatFirst era.

Multi-agent and Omnichannel

Connect anywhere. All from one place.

SmartChat brings together all your conversations across platforms like WhatsApp, Facebook Messenger, Instagram DM, and Web Chat. Everything flows seamlessly, maintaining a consistent experience, regardless of where your customers are.

Powered by Artificial Intelligence

More than chat. It's intelligence in action.

SmartChat doesn't just respond. It detects. It identifies emails, phone numbers, sales opportunities, and more. All this information automatically integrates into your CRM and CDP, eliminating errors and freeing your teams to focus on what really matters.

Personal. Efficient. Human

Technology that feels like a human touch.

Every interaction is personalized, every conversation fluid. SmartChat combines advanced technology with people-centered design, making communication faster, more meaningful, and more efficient.

Designed
to Scale

From small ideas to big achievements

Whether you're managing a small business or leading a multinational, SmartChat is designed to grow with you. Powerful, flexible, and always at your level.

Welcome to the new era
of business communication.

Connect. Automate. Humanize.

This isn't just chat. It's SmartChat created by Keybe. Designed for the future.

Features

Omnichannel

Unify all conversations

With SmartChat, integrate your interactions from WhatsApp, Facebook Messenger, Instagram DM, and Web Chat in one place. Offer your customers a consistent experience regardless of their preferred channel.

Multiagent

The power of many, working as one.

Allow multiple agents to manage conversations simultaneously, ensuring no message goes unanswered and optimizing customer service in real-time.

Spaces

Perfect organization for every team.

Create dedicated spaces for different teams, projects, zones, or campaigns, keeping communication organized and segmented.

Filters

Find what matters, when it matters.

Apply advanced filters to categorize and search specific conversations by channel, agent, or status, saving time and effort.

Team Chat

Seamless internal communication.

Facilitate team collaboration with an internal chat that allows resolving doubts, coordinating responses, and making decisions instantly.

Sentiment Analysis

Understand your customers' tone.

Automatically detect the emotional state of each conversation (positive, neutral, or negative) to prioritize responses and offer more empathetic treatment.

Waiting Time

Respond faster than ever.

Monitor waiting times in each conversation and adjust resources to ensure agile and effective attention.

Autoassign

Every message to the right agent.

Automatically distribute conversations to the most suitable agent based on availability, priority, or specific skills.

Traceability

Follow every step.

Keep a detailed record of all interactions in real-time, ensuring that no key information is lost in the communication flow.

Satisfaction Poll (CSAT)

Listen to your customers' voice.

Send automatic satisfaction surveys at the end of each interaction to measure your team's performance and detect areas for improvement.

Session Typification

Classify each conversation.

Assign categories to chat sessions to analyze trends and optimize service processes.

Reminders

Never forget a detail.

Set up automatic reminders to follow up on important conversations or pending tasks.

Analytics

Make data-driven decisions.

Access detailed metrics on team performance, response times, most used channels, and more to optimize your strategy.

Logs

Total transparency and control.

Review the complete history of all conversations and activities performed on the platform to ensure accuracy and compliance.

Biky Assistant

Never miss a detail.

Tesseract technology detects identity data, demographic data, and sales opportunities in the chat and automatically feeds Contacts and Funnels in real-time.